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FAQ

Frequently asked questions

How long does shipping take?


All orders are shipped by AusPost

WITHIN AUSTRALIA

STANDARD ($9): 2 – 5 business days after dispatch
EXPRESS ($12): 1 – 2 business days after dispatch

*Due to COVID-19, there may be delays with domestic and international shipping.

INTERNATIONAL

ECONOMY SHIPPING ($11 AUD) - 10 + Business days after dispatch (no track n trace)
STANDARD- ($15 AUD) 6 + Business days after dispatch$15.00 AUD
- We DO NOT deliver to PO box, please ensure your delivery address is residential or business address

PLEASE NOTE: La Shades will not be held responsible for stolen items if you authorise for your package to be left unattended/without a signature. International orders might be subject to duties and taxes which are calculated by your local customs authorities. Shipping costs are covered by customers expense ,otherwise La Shades have the right to deduct the return shipping costs from the original refund amount. Orders placed before 10:00 am AEDT, your order will be dispatched that same business day. Orders placed 10:00 am AEDT will be dispatched the following business day.




What payment methods do you accept?


- Debit / Credit card
- Paypal
- Afterpay
- Laybuy




International Customers


Please be aware that any items shipped outside of Australia may be subject to import duties/ or taxes applicable to youir country/ or the country you're shipping to. Customers will be responsible for these additional charges that incur for custom clearance when your package reaches your country.
Unfortunatley, La Shades has no control over these charges and cannot predict what they may be.
Customs policies vary from country to country; we reccomend that you contact your local customs office for further information.




Returns & Exchange


Return orders

To return orders please contact us at Lashadesau@gmail.com with your full and order number.
Please note that shipping and other charges to return items are at the customers expense.

Change of mind?

Please choose carefully as refund are not normally provided where you have simply changed your mind or made a wrond selection. We recommend you carefully preview andy orders before adding them to your shopping cart and proceeding with your order.